Jon Gehm, Director of Operations
How long have you been at Tekmos?
I am happy to say that I have been with Tekmos for 3 years and am looking forward to many more.
What are your responsibilities here at Tekmos?
While at Tekmos, we all wear multiple “hats”, I focus on operations and to ensure the quality system continues to improve and respond to customer needs.
What are your favorite tasks or projects to work on here at Tekmos?
My personal favorite tasks at Tekmos, oddly enough, are following through with corrective actions. I really enjoy the process of finding a problem, analyzing it, and watching the system improve through the corrective process.
What project are you working on now?
We are currently going through a review of the entire Quality Management System document structure, to ensure that it is as current and efficient as possible. On the operations side, we are continuing to improve the test floor capability and streamline the production flow.
Can you offer any suggestions to Tekmos clients to make their experience more efficient and successful?
We strive to have all customer experiences be as successful as possible. However, the customer relationship can always be enhanced. I believe that improvement starts with the simple act of communication. A clear understanding of the customer needs may begin, but does not end, with the initial email or phone call. The customer relationship is ongoing and dynamic. The better the communication, the better the chance Tekmos has to achieve a successful experience for our customer. I would encourage all customers to keep those lines of communication open. If there is ever a question or a concern that is not being addressed, bring it to our attention. That is what we are here for. Generally, the earlier we know of a concern, the easier it is to address.
Please tell us about your professional and educational background.
It is said that your past always seems to catch up to you. I believe that the saying was meant to have a bit of a sinister connotation, but in this case, things seem to be working out for the better. I have degrees from the University of Texas, as well as a graduate of the Ranch Management program at TCU. Originally finding my start in agriculture, fifteen years managing farming operations, through multiple counties, has served me well in helping juggle the complex production and test flow challenges Tekmos offers.
My persnickety side was developed through my experience as a managing principal in investment banking operations, as well as taking an interest in and overseeing mortgage banking opportunities. Attention to detail is crucial when dealing with financial concerns. Luckily, this compulsion has found a new challenge in developing the quality management systems of Tekmos. In addition, in an effort to further my understanding of quality theory, I was able to fulfill the requirements to become an American Society for Quality (ASQ) Certified Quality Engineer in 2013.
While traditional education and on the job experience is invaluable, I find that the experience of extensive travel also rewarding. I was fortunate in having visited over twenty countries prior to joining the Tekmos team. That experience of developing relationships with people of different countries and different cultures has positioned me well for the challenges of overseas business development. The Tekmos business and customer base is becoming much more global in nature. With major projects underway with companies in Asia and parts of Europe, the ability to breach differences in communication style and quickly resolve misunderstandings is a value our customers appreciate.
I look forward to bringing my past to our customer’s present, in helping to develop long-term, strong and rewarding opportunities, with every project we win and every part we make.