Tekmos Program Code Protocol

At Tekmos we offer customers programming of parts for specific orders, applications, and needs from anything such as medical devices, conveyor systems, military parts, consumer technology, to even printers and kilns. It is extremely important from Tekmos’ point of sale that the program code and program related information be accurate for the order when it is received.

Because automated systems are used regularly by many of us, often not all of the required information for an order is received from the customer. This is where customer service comes in. When the customer places an order for a programmable part we ask for verification of the program file and any related specifics. As part of the order process, Tekmos has created a template to send to customers for all programming code information to be filled out. That could include the hex. file, clock speed, voltage, and other data important to engineers for the parts use. That information is saved in the order file for the customer, our engineering files for the specific customer, and our production team creates a “traveler” that engineers, assembly, our test floor team and shipping can follow so that everything related to the part order including the programming is adhered to. We have one final check with our AP/AR office to verify that all of the order information is correct before it is shipped to the customer.

Those currently working remote and communicating the correct information to one another during a more personal and work-related stressful time such as this pandemic, can cause misinformation or no information being passed along in the chain of data. Remote working instead of the office can be filled with distraction and can limit accessibility to work files and data. That is why it is even more important that Tekmos follow stricter guidelines when it comes to programmable parts for our customers.

Tekmos has implemented a tighter product customer support protocol to meet our customers’ needs during this pandemic. We have done the same with our production check points as they have become more critical during this time before the final shipment to the customer. Customer Support always returns at the back end after delivery to the customer and whenever questions or concerns might develop. We strive to provide the best customer experience always adhering to AS9100D certification.